Shipping & Delivery Information
Shipping Information
With a state of the art website and smart shipping cost calculator we make it easy for you to get the products you need quickly and save you money along the way.
Enjoy the following benefits when you shop at poolandoutdoor.com.au.
ORDER TRACKING with automated email updates, emails & phone calls.
FREE SHIPPING OFFERS on certain products. This will be clearly indicated on the product page. For Australian destinations only.
COMBINED SHIPPING CHARGES on many products. This is calculated automatically for you. Saving you more.
POSTCODE DRIVEN CALCULATOR. So you have an accurate idea of postage costs.
INTERNATIONAL ORDER ACCEPTANCE for Australian delivery. Ideal for getting gifts to your friends & family..
INTERNATIONAL SHIPPING New Zealand, Japan, United States, Canada, United Kingdom, France, Italy, Spain, Germany, & Saudi Arabia. ( selected products only - check product description)
We combine shipping automatically for you on many products. All shipping charges are displayed with the product OR via our postcode calculator.
FREE SHIPPING offers will be clearly marked as such alongside the product description. Combined purchases will clearly indicated in your cart, as some items will show FREE SHIPPING.
You can also contact us on info@poolandoutdoor.com.au
Not all items are available for international shipping. Contact us via the product page with any enquries specific to the product.
Our carriers require a signature on delivery, it is best someone to be at the delivery address during normal business hours.
It may be useful to have the package delivered to your office address should there be a risk of nobody being at home.
If an item is not available in the desired quantity you will be contacted via email & phone within 2 hours of placing the order. Monday - Friday During business Hours, or on the next business day.
If ordering multiple products, products may be shipped out at different times to each other to streamline our warehouse systems and prevent delays and backlogs. You will be kept fully informed on your order status via our automated system, and / or email and / or phone.
Orders for products such as pool covers and pool cover rollers are generally filled within 5 days of the order being placed. Should this not be possible for some unforseen reason the customer will be advised within 24hours of the order being placed